Privacy Statement

We collect information you provide directly, such as your name, email address, postal address, phone number, and payment details when you create an account or place an order. We also collect information about your browsing activity through cookies and similar technologies, including pages visited, time spent, and device information.

When you contact us via email or phone, we retain records of that communication. If you subscribe to our mailing list, we collect your email address and marketing preferences.

We use your information to process orders, send order confirmations and shipping updates, respond to inquiries, and provide customer support. Your data helps us improve our website, personalise your shopping experience, and send marketing communications if you've opted in.

We analyse usage patterns to understand customer preferences and optimise our product offerings and website functionality. We may use your information to comply with legal obligations or prevent fraud.

We do not sell your personal data to third parties. We share information with payment processors, shipping providers, and email service providers only as necessary to fulfil your order and provide services. These partners are contractually bound to protect your data.

We may disclose information when required by law or to protect our legal rights, prevent fraud, or ensure the security of our services.

You have the right to access, correct, or delete your personal data. You may request a copy of the information we hold about you or ask us to restrict how we process it. You can withdraw consent for marketing communications at any time by clicking unsubscribe in our emails or contacting us directly.

To exercise these rights, please contact hello@essimply.com with your request. We will respond within 30 days.

We retain order information for seven years to comply with tax and accounting requirements. Marketing data is retained until you unsubscribe. If you request deletion, we will remove your data within 30 days, except where we must retain it for legal or business purposes.

Cookie data is retained according to the expiration settings of each cookie type, described in our Cookie Policy.

We use encryption and secure payment gateways to protect your financial information. However, no transmission over the internet is completely secure. We encourage you to use strong passwords and protect your account credentials.

If you believe your data has been compromised, please contact us immediately at hello@essimply.com.