Essimply Limited accepts multiple payment methods to make your purchase convenient and secure. This Payment Policy outlines the payment methods we accept, security measures we employ, and how we handle billing and taxes.
All transactions are processed securely through our encrypted payment gateway. Your financial information is protected and never stored on our servers.
Accepted Payment Methods
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also accept PayPal for customers who prefer that method. Payment is required before your order is dispatched.
For corporate or bulk orders, we may offer alternative payment arrangements. Contact hello@essimply.com to discuss options for large purchases.
Payment Security
All payment information is encrypted using SSL technology and processed through a secure payment gateway. We do not store complete credit card details on our servers. Your payment data is protected in accordance with PCI DSS compliance standards.
We use fraud detection systems to identify and prevent unauthorised transactions. If suspicious activity is detected, we may contact you to verify the transaction.
Billing Information
You must provide accurate billing information for your payment method to be processed successfully. Billing address must match the address registered with your card issuer. We will not process payments with mismatched information.
If your billing information changes, update it in your account or contact us before placing a new order to avoid payment issues.
Currency and Pricing
All prices on our website are displayed in EUR (Euros). Prices include the product cost but do not include VAT unless specified. VAT is calculated and added to your order total based on your shipping address and applicable rates.
If you are outside the EU, your final price may be affected by currency conversion rates applied by your financial institution or payment provider.
Taxes and VAT
Czech VAT is applied to all orders shipped to Czech addresses at the standard rate of 21%. Orders shipped to other EU countries are subject to VAT in the destination country. VAT amounts are calculated automatically during checkout.
If you are VAT-registered, you may provide your VAT number during checkout for zero-rated transactions where applicable.
Failed Transactions and Disputes
If a payment fails, you will receive an email notification with details of the failure. You can attempt payment again using a different payment method. If multiple payment attempts fail, contact your bank or payment provider to resolve the issue.
If you dispute a charge, contact us at hello@essimply.com within 30 days with your order number. We will investigate the transaction and work with you to resolve the dispute.